Do's and Dont's : Communicating well with manufacturers in Scotland.

We know that getting in touch with a new manufacturer, supplier or fabricator for the first time can be daunting and that for some, you're not too sure what to say. Here are some do's and dont's for communicating with a factory for the first time.

1.Do your research

Before penning an email or picking up the phone, take a bit of time to figure out if the manufacturer you are considering is right for the job. The best manufacturers in Scotland tend to do one thing well so there is probably an expert with the skills specifically for the work you have in mind.

If you're looking for someone who works with a particular process, material or specific machine - you can actually find this out by looking at their Make Works listing, rather than firing over an email. If you are interested in producing a short run or a prototype, then you can also check on the listing to see if they can accommodate this.

If you know what you want to make but you're not sure how to make it, take a look at our production guides to get clued up. 

2.Don't blanket email

We regularly see people emailing exactly the same message to several factories. Although this may save you a bit of time initially, taking the time to write a personalised message, noting details specific to a factory, such as a process they work with, or even their location can make for a much better start to a relationship than a quick copy and paste. Starting a conversation with a factory is like a relationship - people want to know that you've chosen them for a reason. 

3.Do tell the manufacturer what stage of the project you're at

It's really helpful for you to be honest about where you are with the project. Have you got artwork and you're ready to manufacture? Or are you just toying with the idea and want to figure out ballpark costs? Being open about this will mean that the manufacturer can respond appropriately and put you in touch with the right member of their team. Often, the earlier you get a fabricator involved the better, as they can give you advice right from the start that will make the production process easier. 

4. Do be detailed 

Most manufacturers are used to working with detailed specifications, particularly when it comes to putting together quotes and lead times. Although they won't expect you to know everything, or even use the right technical language - the more detail you can provide, the quicker the manufacturer will be able to get you some answers.

5. Do use visuals

Whether it's a CAD drawing, a sketch on a napkin, or a photograph of something similar - images will go a long way in helping the manufacturer understand exactly what it is that you're trying to make. It also means they will be able to advise on production methods or materials for you. 

6. Do pick up the phone

Unlike the rest of us, manufacturers rarely sit at desks constantly refreshing their emails. Especially in smaller fabrication companies, people tend to be out on the factory floor actually making things instead. Although all of the companies listed on Make Works do work with email, we've found that just picking up the phone can be far more effective.

7. Do be reasonable with time frames

If you're getting in touch with a manufacturer for the first time do not expect them to work with a really tight time frame – they'll only be putting work from regular clients on the line. If you've gotten yourself into a squeeze and need something made really quickly be honest about it and hope for the best, but don't expect people to accomodate you. Also, bear in mind some manufacturers charge a rush-fee for fast turnarounds. 

8. Do go to visit

As tempting as it can be to stay behind a computer screen, imagining what the work might look or feel like when it finally arrives - when it comes to the physical production of objects, having a conversation and actually understanding the manufacturing process works wonders. You never know what else might inspire you on a factory floor, setting up a meeting with a manufacturer means that you can build trust about working together.

There are useful benefits like getting your hands on some samples or offcuts. 

If you are having trouble - you can always ask us for help.

Manufacturing for the first time can feel intimidating, but it does get easier. We have gone out to meet every manufacturer listed on Make Works, so if you are stuck, are having a problem with a manufacturer, or there is something you are looking for but can't find - you can always contact us and we will see what we can do.  

If you are just looking to meet manufacturers, but don't have a speific project in mind - then why not come to one of our Maker Speed Dater events.